1- Order Placement: As soon as you place your order, our specialized designers start working, ensuring that your vision becomes reality.

2- Art Preview (2-3 days): Within 2 to 3 days, you will receive an email with the preview of your custom design for approval. You can review it and request as many changes as you like.

3- Unlimited Revisions: Your satisfaction is our priority. Request as many changes as needed until the design is perfect.

4- Production (1 to 3 days): Once the design is approved, we quickly start the production phase, which takes just 1 to 3 days.

5- Final Steps and Shipping: After production, we prepare your order with all the care, love, and attention for shipping. For detailed information on delivery times, please refer to our Shipping Policy.

We understand the importance of seeing the design before finalizing your purchase. Although, due to the handcrafted nature of our products, we do not offer previews before the order is placed, we guarantee your complete satisfaction. Once you place your order, you will have access to unlimited revisions, and we will only ship the product after you approve it.

This approach ensures that you will be 100% satisfied with the final piece, which is meticulously handcrafted. If you need assistance in selecting the best photo or have any questions, please don't hesitate to contact us via email. yuzzoshop@gmail.com We are here to help!

• Design Preview (2-3 days): Once you place your order, our designers promptly begin working on your design. Within 2 to 3 days, you will receive an email showcasing your design. Take your time to review it carefully.
  
  Production (1-3 business days): After your approval, we quickly move into the production phase, which takes between 1 to 3 business days. After production is complete, your product is carefully packaged and shipped. Shipping typically takes 5 to 7 business days, ensuring safe delivery to your door.

For detailed delivery times and more information, please refer to our Shipping Policy.

If you haven't received any emails within 2-4 days of your purchase, please first check your spam folder. If you don't find anything there, please contact us at yuzzoshop@gmail.com. It's possible there was a bounce-back issue or a typo in your email during checkout. We're here to help resolve any communication concerns promptly.

We prioritize your complete satisfaction. We offer unlimited revisions to ensure the design meets your expectations before it's shipped.

Your feedback is invaluable, and we are committed to making any necessary adjustments to achieve your vision flawlessly.

At this time, we currently ship exclusively to addresses within the USA. We hope to expand our shipping capabilities in the future to serve more customers globally.

Please understand that due to the personalized nature of our products, we are unable to accommodate cancellations once an order has been placed. We strive to ensure each item is tailored specifically to your preferences and cannot resell personalized items.

For further details, please review our Refund Policy.

Our payments are processed in United States Dollars (USD). Rest assured that your transactions are securely handled in USD for your convenience and peace of mind.

Shipping Policy

Order process

• It takes 2-4 days for you to receive your design by email so you can give us feedback and approve it. For faster turnaround click here.

• Once you approve your design we will produce your order. This takes between 1-3 business days.

• After it's produced we will ship it to you.

Shipping times for USA and Canada

- Starts at $2,99 (Estimated delivery: 4-8 Business days)

- Starts at $13 Priority Shipping (Estimated delivery: 4-6 Business days)

- Starts at $25 Express Shipping (Estimated delivery: 2-4 Business days)

Shipping times for Australia

- Starts at $6,99 (Estimated delivery: 6-15 Business days)

Additional Information:

• The timeframe for a non-continental package is typically 12 to 21 business days.

• We cannot guarantee delivery dates and accept no responsibility, apart from advising you of any known delay, for products that are delivered after the estimated delivery date.

• Please keep in mind that our production time can increase depending on the demand.

• The customer is fully responsible for any Duties or Taxes on international shipments.